For plumbing and heating businesses
Turn half-finished enquiries into job requests your team can act on.
A website assistant can answer the questions customers ask every day, check you cover their area, and gather the job details, then pass a tidy request to your team to confirm.
What it does
- Answers questions about your services, hours and coverage. It is set up to answer only from facts you approve, and to say when it doesn't know
- Asks one clear question at a time for the job, postcode area, urgency and preferred timing
- Prepares a structured request your team can review at a glance
- Points customers who mention a gas smell or carbon monoxide straight to the emergency line
What it does not do
- Book or confirm appointments: your team does that
- Give prices or quotes
- Give repair instructions for anything dangerous
- Send engineers or notifications on its own
See it working
The demo uses Fernway Plumbing & Heating, a fictional business with made-up services, hours and areas. On one side you chat as a customer; on the other you see the enquiry the assistant prepares for the owner. Nothing is booked and no one is contacted.
The demo runs on a local AI model on our own hardware. If that machine is offline you will see an example conversation instead, clearly labelled.